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Frequently Asked Questions

Shipping and Returns Information

Ordering/Shipping/Return Information



FREE SHIPPING in Canada or the USA on orders over $250.00USD/CAD!!

We have the following shipping rates for anywhere in the USA and Canada!

0-$49.99USD/CAD is $7.95USD/CAD.

$50.00USD/CAD to $149.99USD/CAD is $11.95USD/CAD.

$150USD/CAD to $249.99USD/CAD is $15.95USD/CAD.

$250USD/CAD or more is FREE

For orders outside the USA & Canada, we charge actual shipping costs. We will inform you by e-mail of any additional shipping costs that are above the $7.95USD charged upon checkout, prior to shipping your order. Orders over $250.00USD will be discounted the actual shipping costs by $7.95USD. E-mail us if you would like a quote. Note: We do not ship to Nigeria, Malaysia, Indonesia and Mexico.

Shipping Time Frame:

We ship orders within 1-2 business days. We will contact you via our customer service cases once we have received your order to confirm shipment or to give you further details regarding your order.

Payment Methods We Accept:




Prices are subject to GST for those residing in Canada and PST on applicable products for those residing in British Columbia as well as HST for those residing in the Maritime Provinces. All taxes will be added upon checkout.


Refund Policy:


We offer a 30-day money back guarantee on all new, unwashed and unused products in original packaging. Although we offer tiered flat rate and FREE shipping, ACTUAL shipping costs are non-refundable and will be deducted from the refund amount, unless your order has not yet been shipped.


Feel free to e-mail us at orders@jamtots.com with any other questions/comments that you may have. If you are looking for something that you cannot find on our site, please ask and we will do our best to get it for you! We look forward to hearing from you!

Holly and Jennifer (and Hilary-aka Gramma)



About Us

We are two work-at-home moms who have been friends so long that we're practically family. We have combined efforts because with 5 young children between the two of us, we couldn't do this on our own. We have also enlisted the help of Jen's mom so that we can ensure that we both get enough quality time with our children.

We have been cloth diapering for years and have tried everything on our site(and MUCH more!) so we would be more than happy to share first hand knowledge about any of the products that we sell or have tried!!
Feel free to email us at jamtots@jamtots.com and we would be more than happy to help answer any questions that you have.

Holly and Jennifer (and Hilary-aka Gramma)





Why Cloth Diaper Article

Why Use Cloth Diapers?



Think cloth diapering is only for super-moms? Good news! Today's cloth diapers are a far cry from the fabric triangles our mothers used. They're versatile, convenient, easy to care for – and pins are a thing of the past. If you're thinking about cloth for your baby, here are just a few great reasons to make the move.



You'll save money …



Cloth diapers can be used over and over – not just for your first child, but for subsequent children. You can change your baby more often without any extra costs. While you have to invest more money up front in a cloth diapering system, over time, you'll save more than $1,000 per child over the cost of disposables. You can even sample the many wonderful cloth diapers available before committing to a particular system. Plus, when baby is toilet-trained, you can resell cloth diapers and earn back some of your money!



At JamTots, we understand that start-up costs for a cloth diapering system can be a concern. That's why we offer a convenient layaway plan to help you out. Better yet, sign up for our Gift Registry to let your friends and family know your baby will be a cloth baby.



Cloth is simple to use …



Today's cloth diapers are as easy to use as disposables. Aplix/VELCRO® and snap closures make changes a breeze, and stay-dry fabrics keep baby's skin dry and comfortable. Cloth diapers keep messes from escaping and prevent odours, too. If you use cloth diapers, you won't have anymore late-night trips to the drug store when supplies unexpectedly run low. Plus, cloth diapers now come in a range of colours, patterns and prints that make diapering fun and fashionable. Best of all – no pins!



Add cloth wipes to your change table, too. They clean up messes better than disposable wipes, and are soft and chemical-free on baby's bottom.



Our babies inherit the world from us …



Using cloth diapers and wipes on your baby might not change the world, but it does make a difference. Disposable diapers are the third largest single item in municipal solid waste systems; when you use cloth, you avoid contributing to this serious environmental problem. And today's cloth diapers are made with natural fibers that don't leave behind chemical residues or gel beads the way disposable diapers do.



Cloth diapering is the very best way to reduce, re-use and recycle!



Your baby will thank you …



Wrapping your baby's bottom in natural fabrics means avoiding rashes that can develop from the chemicals in disposable diapers and wipes. Plus, cloth diapers make it easier to tell if baby needs a change, so cloth-diapered babies are changed more often – which is better for their skin. In fact, children in cloth diapers may potty train up to six months earlier than those in disposables.



Cloth diapering isn't just for super-moms … it's for every mom! They're easier on the pocketbook, better for the environment and healthier for baby. If you haven't looked at cloth diapers lately, take another look today. They've come a long way, baby!



What is a pocket diaper?

A pocket diaper is an all-in-one diaper with a waterproof outer layer and a microfleece or suedecloth inner layer. A pocket (usually located in the back of the diaper) is where you can place an absorbent insert to draw moisture away from baby's skin. Because the insert is separate from the rest of the diaper, you can customize the absorbency to fit your child’s needs. The separate insert also makes washing and drying quicker and more effective. Examples of pocket diapers include Baby Kangas One Size Pouch Diapers, bumGenius! and Fuzzi Bunz.



What is an insert?

An insert is an absorbent layer of material placed inside a pocket diaper. Examples include the JamTots hemp insert, JamTots one size hemp stuffer, BumGenius one size microterry insert, or a prefold.



What is a liner? Do I need a liner as well as an insert?

A liner is placed between the diaper and baby's skin to draw moisture away from the skin. It also helps keep solid waste from sticking to the diaper. Liners can be disposable (such as the Flushies liners) or made of materials like microfleece or suedecloth. You do not need a flushable liner when using pocket diapers or doublers with microfleece or suedecloth although many moms use them to make clean-up even easier – especially when first transitioning to cloth diapers.



What are the advantages of products made of microfleece or suedecloth?

These fabrics wick away moisture from the skin, keeping baby feeling dry even in a wet diaper. They also help keep diapers free of stains as they easily release any solid waste when changing a dirty diaper.



Are velcro/aplix or snap fasteners better?

Velcro/aplix or hook and loop closures are great for quick changes but toddlers can quickly figure out how to get their diapers off and the velcro can get stuck on other things in the washer or gather lint/hair in it which can be annoying.


Snap closures are not quite as fast however they are great for toddlers that houdini their way out of velcro closing diapers and covers!



Why do you use hemp in your products?

Hemp is naturally trim and absorbent, making it perfect for cloth diapers. JamTots products are now made from ORGANIC hemp/cotton fleece which is highly absorbent, yet very trim and it can be fastened with a Snappi diaper fastener if sewn with the smooth side out.



Where do I start?

First, choose the right diapering system for you and your baby. Take a look at our comparison chart to see the pros and cons of the different cloth diapering systems available.

Once you've chosen a diapering system, review the checklist below to see what you'll need to get started. Then view our product catalogue to start shopping! Our website has everything you need to begin cloth diapering, and features secure online payment for safe, convenient shopping 24 hours a day, 7 days a week.



What do I need to begin cloth diapering?

Use the following checklist to stock your nursery:


Minimum of 18-24 diapers in each size


6-8 covers for newborn/infants, 4-6 covers for larger sizes (if using covers)


20-26 inserts, including extras for more overnight absorbency (if using pocket diapers)


5 doublers for overnight or extended use. May need more for heavy wetters, depending on diapering system.


Diaper pail


2 diaper pail liners (one for use while the other is in the wash)


1-2 Snappi diaper fasteners (necessary only for diapering systems requiring fasteners)


2 wet bags (one for use while the other is in the wash)


2 dozen cloth wipes


Disposable liners (optional)


Citrus circles for diaper pail (optional)


Small squirt bottle (for changes outside the house)



Aren't cloth diapers expensive?

The good news is that cloth diapers actually save you money in the long run. Cloth diapers can be used over and over, not only for your first baby, but for any subsequent children you may have. In the end, you could save more than $1,000 per child by using cloth diapers instead of disposables.

To make your introduction to cloth diapering easy and affordable, JamTots offers a convenient layaway plan for all purchases. Please e-mail us for more details.



How many diapers do I need?

We recommend a minimum of 18-24 diapers, but you may need more, especially if you have more than one child in diapers. Newborns use about 10 to 12 diapers per day, infants use 8 to 10 diapers a day, and toddlers use 6 to 8 diapers per day. The actual number of diapers you will need depends on how often you will wash the diapers. Remember, you will need some diapers to use on wash day!



How often should I change my baby's diaper?

We recommend you change your baby's diaper every two to three hours, depending on the absorbency of the diaper you are using and how heavy a wetter your child is. Hemp is the most absorbent fabric; inserts or doublers made from hemp can be used to increase the time that baby can stay in a diaper (such as overnight).



How do I wash cloth diapers?

Put diapers, inserts, cloth wipes and diaper pail liner into the washing machine to soak in cold water. (Use the pre-soak option on your washing machine, or soak for one to two hours. Soaking overnight is a great way to save time.) Then wash in warm or hot water with no more than a Tablespoon of regular laundry detergent with two cold rinses. Do not use bleach or fabric softener and do not use natural detergents or all free and clear detergents as they may leave a residue on your diapers that can cause them to leak. Wash diapers every two to three days, especially during warmer weather to avoid any problems.

Diapers can be hung to dry, or put in the dryer. For best results, hang covers and pocket diapers to dry, or put on a lower heat setting in the dryer. To speed up drying time, add a dry bath towel to dryer. Remember – no fabric softener!

This information is intended as a guideline only – always follow manufacturer instructions when washing and drying cloth diapers.



How do I store dirty diapers before washday?

Choose from either the dry or wet pail methods for storing diapers:

Dry Pail: Line your diaper pail with a waterproof diaper pail liner. Put diapers into pail after dumping any solids into the toilet. Cover with a loose fitting lid, or remove the lid altogether – exposure to the air will actually decrease odours. JamTots recommends this method since it is easy and effective.

Wet Pail: Fill diaper pail with water and add baking soda. At each change, put dirty diapers into the pail to soak until wash day. (This system eliminates the need to pre-soak diapers in the washing machine.) If you choose this method, remember that a pail of water and diapers is very heavy if you need to move it into the laundry room. Warning: The pail is a drowning hazard for children and pets. If you use the system, be sure to purchase a pail with a locking lid.



Are there any cleaning products that I should not use on cloth diapers?

Do not use bleach on cloth diapers as it will break down the materials in the diaper. Also, avoid fabric softener because it causes diapers to repel liquids rather than absorb them.



How do I avoid diaper stains?

Be sure to soak diapers in cold water before laundering to loosen stains. (Hot or warm water sets stains.) You can also use microfleece or flushable liners to cut down on the amount of solid waste that touches the diaper. Many people like to use a diaper sprayer to spray off dirty diapers before putting them in the diaper pail. This also aids in reducing stains. If stains do occur, hang diapers in the sun with or without lemon juice to bleach them out naturally.



How do I get rid of diaper pail odours?

Sprinkle your diaper pail with baking soda, and/or use a citrus circles taped to the lid. Removing the lid altogether or using a loosely fitted lid helps reduce odours by allowing air to circulate through the pail.



My baby's diapers have an unpleasant smell, even after washing. Why?

Diaper odour can be caused by detergent build up. Try washing diapers with no detergent until there are no bubbles left in the rinse cycle. You can also use ¼ cup of vinegar in the first rinse, either in a fabric softener ball or in the fabric softener holder in your washing machine.



Should I diaper my baby differently at night?

When it comes to overnight diapering, think absorbency. Hemp is a great fabric for overnight as it is very absorbent yet quite trim. If your baby is a heavy wetter, try adding extra inserts or doublers as needed.

We always recommend putting in more than what you think you will need for overnight, seeing how much is left dry in the morning and then subtracting from there (if applicable!) for the next night. Experiment to find the right amount of overnight absorbency for your baby.



Can I use cloth diapers when I'm out of the house?

Cloth diapers are convenient everywhere you go. Before you head out, pack your diaper bag with diapers (with inserts or doublers already inside the diapers as required), covers (if needed for your diapering system), cloth wipes, wet bags and squirt bottle. You're ready to go!



How can I prevent diaper rash in my baby?

At every diaper change, clean baby's diaper area gently and thoroughly (we recommend using cloth wipes and plain water or a diaper spray solution such as the Kissaluvs diaper potion lotion), allow to dry completely. Give baby's bottom a good airing out whenever possible by removing the diaper and placing baby on a washable surface where accidents won't matter. The Mother of Eden mattress pads are great for this!



All-in-one (AIO) diaper

Cover and diaper together in one piece.




All-in-two

Cover and diaper in two pieces that snap together to make an All-in-one. You can usually snap out the diaper/soaker part and put a new one in and reuse the cover to save money. BerryPlush AIOs are one example.



Aplix

Similar to VELCRO® but feels softer and can last longer.



Cover

Wrap made of waterproof material such as polyurethane laminate (PUL), fleece or wool that goes over fitted or prefold diapers. Can be pull-up style, or fastened with snaps or Aplix/VELCRO®. BerryPlush Covers, Bummis Super Whisper Wraps and Bummis Cotton Covers are a few cover examples.



Diaper Pail Liner

Waterproof bag placed in diaper pail to hold dirty diapers. Liner can be removed on wash day and laundered with dirty diapers. JamTots, Bummis, Swaddlebees, and Mother of Eden are some examples of pail liners.



Doubler

Cloth layer generally used inside a fitted or prefold diaper for extra absorbency. Doublers often have a soft fleece lining that lies against baby's bottom, keeping skin dry. Can be used in a pocket diaper instead of an insert if it is wide enough through the crotch, but with less absorbency. JamTots hemp doublers and JamTots Fleece Topped Hemp Doublers are a few doubler examples.



Dry Pail

Method of storing dirty diapers until washday. See our Cloth Diapering FAQ for detailed instructions on how to use a dry pail.



Fitted Diaper

Shaped diaper with elastic legholes and waistband. Can be fastened with Snappi diaper fasteners, snaps or Aplix/VELCRO®. Requires a waterproof cover. Sugar Peas, Kissaluvs and Eezi-folds are a few fitted diaper examples.



Flushable Liner

Thin, biodegradable disposable liner made of wood pulp placed between the diaper and baby. Can be taken out and flushed for easy clean up. Flushies are an example of a flushable diaper liner.



Insert

Absorbent multi-layer fabric placed inside a pocket diaper. JamTots Hemp Inserts, JamTots One Size Hemp Stuffers, and BumGenius Microfiber Inserts are all examples of inserts.



Microfleece liner

Liner placed between the diaper and baby to wick moisture away from baby’s skin. Microfleece repels solid waste, reducing stains and allowing for easy poop removal. JamTots microfleece liners are an example.



One-size diaper

Diaper that can be adjusted to fit as baby grows. JamTots Eezi-fold Fitted Diapers,Baby Kangas One Size Pouch Diapers and BumGenius One Size Pocket Diapers



Pocket Diaper

Diaper with a waterproof layer on the outside and a microfleece or suedecloth inner layer. A pocket at the back or front of the diaper accommodates an absorbent insert. Baby Kangas and BumGenius are examples of pocket diapers.



Polyurethane laminate (PUL)

Fabric that has been laminated to make it waterproof.



Prefold

Flat rectangle of multi-layered absorbent fabric that can be used in almost any diapering system, either on its own or as an insert or doubler. Can be made from cotton or hemp; cotton prefolds usually have two or more extra layers of material down the middle for more absorbency.

CPF is an abbreviation used for a Chinese Prefold diaper.
UBCFP is an abbreviation used for an Unbleached Chinese Prefold diaper.



Snappi Diaper Fasteners

Stretchable T-shaped fastener with grips on each end for use with any diaper requiring a fastener. Often used with prefolds. Great alternative to pins! Snappi Diaper Fasteners



Soaker

Absorbent material in the center of a fitted diaper. Some diapers have fold-out or snap-in soakers that are partially detached for quicker drying. Sugar Peas Diapers and BerryPlush AIOs are an example of a diaper with a snap-in fold out soaker.

Soakers are also a name used for pull on wool covers.



Wet Pail

Method of storing dirty diapers until washday. Please see our cloth diapering FAQ for a more detailed description.



Wet/Tote Bag

Used to store dirty diapers and cloth wipes while away from home. Bummis Wet Bags, JamTots Zippered Wet Babys or JamTots Zippered Wipes bags are all great examples of wet bags to use on outings.



Wool Longies/Wool Shorties/Wool Soaker

Knit wool pull on pants/shorts/cover that can be used as a waterproof cover over a fitted diaper or fastened prefold. Wool covers do not need to be washed as frequently (only when soiled or stinky) however they need to be washed by hand and lanolized to keep them waterproof.

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